Thursday, 8 November 2012

The Good Airlines vs The Bad Airlines

OD and I were meant to be flying home tomorrow.
Three days in Singapore, followed by a quick swoop into KL for a meet the parents/rellies, and the 2 days up to Ipoh and Penang. I'd really been looking forward to it.
Of course recent events have put a stop to my holiday planning. I had travel insurance, but OD didn't.

A quick email to the Parkroyal Hotel in Penang, and they refunded our hotel costs of almost £500 with no quibble. It was meant to be a non-refundable deal.

Another email to my very lovely ( blatant advertisment here) travel agent, Amy in Lee's Travel, who contacted Emirates. And the response was...full refund of £1200 , even though it's a non-refundable ticket....goodwill gesture...

And finally, I wrote to AirAsia ( we had booked a Singapore-Malaysia) short haul flight, and on sending them the same documentation, got this response.

Thank you for emailing Air Asia.
With regards to your email, kindly be informed that once your booking is confirmed, it cannot be cancelled and the payment you made is not refundable.

Please be advised that we have received your medical letter however there was no supporting documents attached.
( what sort of supporting you need a pathology report??!!)
It will be helpful if you are able to furnish us supporting documents to verify the passenger’s relationship with the affected patient for our further consideration.

Perhaps I'm over-reacting, but it seems to me that because OD and I are not married, I can't ask for a refund or AirAsia "credits"- the last time I checked, there wasn't any official paperwork for "committed relationship". I mean seriously, even if two people were nothing more than travel companions ( i.e booked travel together),  ill- health is grounds for claiming on travel insurance!

A very clear example of the Good versus Bad Airlines!

1 comment:

  1. Good news re: most money getting refunded!